Refunds
Last updated October 10, 2026
14 days, for any reason
If the Student Pass is not right for you, you can ask for a full refund within 14 days of any charge, the first one or a renewal, for any reason.
How to ask
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, so Paddle handles refunds. Request yours at paddle.net, using the email address you paid with or the details on your receipt. You can also email saul@projecttfb.com and we will arrange it with Paddle for you.
Cancelling
You can cancel anytime from the Student Pass panel in the app (Manage or cancel). Cancelling stops future charges; you keep the pass until the end of the period you already paid for. A cancellation on its own does not refund the current period; ask for a refund as above if you are within 14 days of the charge.
After 14 days
After 14 days a charge is not refundable as of right, but write to us if something went wrong and we will look at it fairly. This policy does not take away any refund rights you have under the consumer law where you live.